Returning to an online casino after weeks or months away can raise a simple concern: will your loyalty level, rewards or promotional access still be available? With the pokies the answer depends on the account status and the terms shown when you sign in. The site describes a ten-level XP programme, but it does not publish a clear inactivity rule. This guide explains what you can check before playing again.
The pokies loyalty programme in brief
The loyalty scheme uses XP levels rather than a simple points balance. Copper is the starting level, followed by Steel, Chrome, Bronze, Silver, Gold, Platinum, Palladium, Titanium and Rhodium. Each level has published reward amounts, although the site does not explain exactly how much wagering earns one XP.
What your level may include
Steel and Chrome provide XP Redemption Bonuses of A$2.50 and A$10. From Bronze, the programme also lists Wager Free Bonuses. At the highest level, Rhodium shows an XP Redemption Bonus of A$200,000 and a Wager Free Bonus of A$100,000 plus a new Lamborghini Huracán. These are published programme figures, not guaranteed rewards after inactivity.
Does inactivity remove eligibility?
The available information does not state that an account automatically loses its loyalty level after a set number of inactive days. It also does not publish downgrade rules, an inactivity timer or a minimum amount of play needed to keep a level. That means returning players should avoid assuming that an old balance or reward remains active.
Why the account status matters
An account may be temporarily closed, fully closed, restricted or waiting for verification. Those statuses are different from simply not logging in. The pokies says players can ask support to close an account temporarily or completely, so anyone who requested closure should confirm whether reactivation is possible before making a deposit.
What can happen to unused loyalty rewards?
A displayed level does not necessarily mean every reward is ready to claim. The site does not publish expiry periods for loyalty rewards, and it does not explain whether a reward disappears during a long break. Treat any amount shown in the account as pending until the relevant terms, claim button and wagering conditions are visible.
Check the reward conditions first
Wager Free Bonuses and other promotional credits may have separate playthrough rules. Standard promotions listed by the brand commonly carry 40x wagering, while welcome offers have conflicting published terms. Do not use an old offer from a search result as proof of current eligibility. The live cashier or promotions page should take priority.
How to check eligibility when you return
Start by signing in through a browser. The pokies is presented as a browser-only service, with no native app required, so an app the pokies search result or an unofficial download should not be treated as an official account route. Check the account area, loyalty page and promotions section before depositing.
Use support for a written answer
Contact The pokies support through the available live chat or email and ask specific questions. Request confirmation of your current XP level, whether inactivity affected it, which rewards are available, and whether any verification is needed. Keep the reply, because a written explanation is easier to compare with the account screen later.
- Confirm that the account is open and accessible.
- Check the displayed loyalty level and XP balance.
- Ask whether unused rewards have an expiry date.
- Read the wagering and maximum-cashout terms before accepting a bonus.
- Confirm that your payment method and personal details are current.
Published XP levels and reward amounts
The table below summarises the loyalty figures published on the brand’s archived official page. “Additional XP” means the extra amount listed for that level, not a confirmed monthly target. The XP earning rate and downgrade rules remain unpublished.
| Level | Additional XP | XP Redemption Bonus | Wager Free Bonus |
|---|---|---|---|
| Copper | Starting level | — | — |
| Steel | 125 | A$2.50 | — |
| Chrome | 500 | A$10 | — |
| Bronze | 2,000 | A$40 | A$25 |
| Silver | 7,500 | A$150 | A$120 |
| Gold | 30,000 | A$600 | A$600 |
Important checks before playing again
Eligibility is only one part of the decision. The Pokies is an offshore casino that is not licensed by an Australian regulator, and ACMA issued a formal warning to its operator in September 2025. ACMA had also listed 56 The Pokies-related domains as blocked on 18 September 2026. Access, account continuity and payment outcomes can therefore change.
Payment information deserves close attention too. Deposits are listed through cards and cryptocurrency, while withdrawals use Australian bank transfer. Published withdrawal limits and processing times conflict across brand-family pages, and complaints describe delays and verification requests. Avoid depositing simply to test whether a loyalty reward has survived.
Conclusion: confirm before you deposit
The safest approach is to treat loyalty eligibility after inactivity as unconfirmed until the current account page and support team agree. Check your level, ask about expired rewards, review the bonus terms and confirm any identity requirements first. Since no public inactivity policy is stated, a careful written answer is more reliable than an old promotion or an unofficial app the pokies listing.